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Get Expert Support Directly From Our Developers.
We will be able to answer about anything related to our plugins, point you in the right directions and help you use our plugins better (much better).
- How to do stuff with our plugins.
- See why things are not working and get them working for you.
Please note that we can’t do your work for you and we can’t work magic. Here are some of the things that we can’t do and don’t promise as part of our standard support.
All technical support is provided via our ticketing system, where WPHEKA’s developers answer every question.
What’s NOT INCLUDED With Our Support
We cannot support or produce custom code solutions for you. When you need custom coding which extends our plugin functionalities, Please contact us using our general contact form.
Fix Compatibility Issues With Your Server
Folks run WordPress on many different server types. We try very hard to make sure that our plugins are compatible with any environment. However, some compatibility problems remain.
We can help you trace issues and find solutions. However, we can’t always fix everything, at least not immediately.
Fix Compatibility With Other Plugins and Themes
We do our best to make our plugins compatible with everything else in the WordPress world. However, much of it is not in our hands.
If you’re having a problem that involves a different plugin or theme, we can’t make it work.
We’re going to do our best to help. If you show us code fragments, we can tell you what needs changing, but we can’t maintain other plugins.
Fix Your Custom Themes
We’ll answer any question and help you get it right, but we can’t take your entire theme and debug it.
Add Features To Our Plugins
Many great features in our plugins came from user suggestions. If you have an idea for a cool new feature, we’ll take it seriously and discuss it with you. However, we can’t promise anything.
Fix Bugs In Our Plugins
This one may sound strange, but it’s true. If you find a bug in our plugin, we take it very seriously. We’ll add it to the bug-fix queue and work on it. However, we can’t fix everything right that minute. So, if you hit a bug that’s keeping you from doing something, we can’t promise that we’ll fix it right away.
We’ll work with you to find a sensible temporary solution and will let you know as soon as it’s fixed, but we can’t guarantee any schedule.
Need Technical Help Beyond Our Support?
Some things don’t fall under our standard support, but they still need doing. We’re here to help with that too. You can get excellent work from our developers. They are great developers, speak different languages (all speak English too) and are a pleasure to work with.
Need help? Contact us using our ticketing system.
Not a customer yet? Ask a pre-sales question.