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Privacy Policy

Last Updated: July 20, 2026

At WPHEKA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you when you visit our website, purchase our products or contact our support team.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that you provide directly to us, as well as certain information collected automatically when you use our website.

Information You Provide

Depending on how you interact with our website, we may collect:

  • Name
  • Email address
  • Company name (if provided)
  • Billing address
  • Country
  • Phone number (if provided)
  • Account login credentials
  • Support requests and correspondence
  • Information you voluntarily provide during troubleshooting
  • Files, screenshots or debug logs you choose to submit

Information Collected Automatically

When you visit our website, we may automatically collect technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of access
  • Website usage statistics
  • Cookie and session data

For more information about our use of cookies, please see our Cookie Policy.

Purchase Information

When you purchase a product, we collect information necessary to process your order, including:

  • Purchased products
  • Order history
  • Transaction details
  • License keys
  • Subscription status
  • Renewal information

WPHEKA does not store your complete credit card, debit card or payment account information on our servers.

All payments are securely processed by trusted third-party payment providers, and your payment information is handled in accordance with their respective privacy and security policies.

How We Use Your Information

We use your information to:

  • Process and manage your orders.
  • Deliver digital products and license keys.
  • Verify software licenses and subscription status.
  • Periodically validate active licenses to provide continued access to updates and support in accordance with your subscription.
  • Provide software updates.
  • Respond to support requests.
  • Troubleshoot technical issues.
  • Send important account notifications.
  • Send renewal reminders.
  • Improve our products and services.
  • Detect fraud, abuse and unauthorized use.
  • Comply with legal obligations.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Support Data

When you contact our support team, you may voluntarily provide:

  • Temporary administrator credentials
  • FTP/SFTP credentials
  • Website backups
  • Debug logs
  • Screenshots
  • Error messages

We use this information solely to investigate and resolve your support request.

Whenever possible, we recommend creating temporary credentials specifically for support purposes and removing them after your issue has been resolved.

For additional information, please refer to our Support Data & Security policy.

Third-Party Services

We use trusted third-party service providers to help operate our website and deliver our products and services.

Depending on how you interact with our website, your information may be processed by providers such as:

  • Payment processors
  • Website analytics providers
  • Spam and bot protection services
  • Content delivery networks (CDNs)
  • Email delivery providers
  • Website hosting providers
  • Customer support platforms

These providers receive only the information necessary to perform their services and are responsible for handling your information in accordance with their own privacy policies.

Cookies

Our website uses cookies and similar technologies to:

  • Keep you signed in.
  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Enhance your browsing experience.

You can manage your cookie preferences through your browser settings at any time.

For more information, please review our Cookie Policy.

Data Security

We implement reasonable administrative, technical and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration or destruction.

While we take reasonable measures to secure your information, no method of transmitting or storing data over the internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our products and services.
  • Maintain customer accounts.
  • Manage software licenses and subscriptions.
  • Provide customer support.
  • Comply with legal, accounting and tax obligations.
  • Resolve disputes.
  • Prevent fraud and misuse.
  • Enforce our agreements.

We may retain order history, licensing records and related account information after an account is closed where necessary for legal, tax, accounting, fraud prevention or software licensing purposes.

When information is no longer required, we securely delete or anonymize it where reasonably practicable.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where permitted by law.
  • Request a copy of your personal information.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain types of data processing.
  • Lodge a complaint with your local data protection authority if you believe your information has been handled unlawfully.

The availability of these rights may vary depending on your country or region and the applicable privacy laws.

To exercise any of these rights, please contact us through our support portal.

International Data Transfers

Your information may be processed or stored in countries other than your country of residence where our service providers operate.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

Services Intended for Adults

WPHEKA’s products and services are intended for individuals who are at least 18 years of age or the age of majority in their jurisdiction. Our website is not intended for use by children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal requirements.

Any updates will be published on this page, and the “Last Updated” date at the top of this policy will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our support portal or email us at contact@wpheka.com.

We’re committed to protecting your privacy and addressing your questions as promptly as possible.