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Refund policy

Last Updated: July 20, 2026

Thank you for choosing WPHEKA.

We strive to provide high-quality WordPress plugins backed by reliable support and regular updates. Since our products are digital software that can be downloaded and accessed immediately after purchase, we maintain a fair refund policy that protects both our customers and our business.

Please read this policy carefully before making a purchase.

7-Day Refund Period

You may request a refund within 7 calendar days of your original purchase date.

This refund policy applies only to the initial purchase and does not apply to annual license renewals, except where required by applicable law.

A refund may be considered if:

  • The plugin does not function substantially as described.
  • We are unable to resolve a technical issue after providing reasonable troubleshooting assistance.
  • The plugin is incompatible with a supported version of WordPress or WooCommerce, and no reasonable workaround or fix is available.

Refund eligibility requires reasonable cooperation during troubleshooting. This may include providing relevant information such as screenshots, error messages, debug logs or temporary website access when necessary to investigate the reported issue.

Before Requesting a Refund

If you’re experiencing a technical issue, we encourage you to contact our support team before requesting a refund. Support is provided in accordance with our Support Policy.

Most issues can be resolved through troubleshooting, configuration assistance or a plugin update. Our goal is to help you successfully use your purchase whenever possible.

Non-Refundable Situations

Refunds will not be issued for:

  • Requests submitted more than 7 calendar days after the original purchase date.
  • Annual license renewals.
  • Change of mind after purchase.
  • Purchasing the wrong product.
  • The product does not meet your expectations despite functioning as described.
  • Failure to review the product description, documentation or system requirements before purchasing.
  • Incompatibility caused by unsupported themes, plugins, hosting environments or custom code.
  • Website configuration, server configuration or hosting-related issues unrelated to our software.
  • Failure to install or configure the plugin correctly.
  • Requests for custom development, custom integrations or features not advertised on our website.
  • Products modified by you or a third party.
  • Purchases made primarily to obtain plugin updates, new releases, bug fixes or newly added features, followed by a refund request.
  • Repeated purchases followed by refund requests for the same or similar products.

License Renewals

Annual license renewals provide continued access to:

  • Plugin updates
  • Technical support
  • Security updates
  • Bug fixes
  • Compatibility updates for WordPress, WooCommerce and supported third-party integrations

By renewing your license, these benefits become available immediately. For this reason, renewal payments are generally non-refundable.

If your subscription is configured for automatic renewal, renewal reminder emails are sent before your renewal date, giving you the opportunity to cancel automatic renewal before you are charged.

If you do not wish to renew your subscription, you may cancel automatic renewal at any time before your next billing date.

Abuse Prevention

To ensure a fair refund process for all customers, WPHEKA reserves the right to deny refund requests where we reasonably believe this Refund Policy is being abused.

Examples include, but are not limited to:

  • Repeated refund requests across multiple orders.
  • Purchasing software primarily to access plugin updates, new releases, bug fixes or newly added features before requesting a refund.
  • Attempting to obtain software without payment.
  • Creating multiple accounts to repeatedly purchase and refund products.
  • Fraudulent or abusive payment disputes.
  • Providing false or misleading information in support or refund requests.

WPHEKA also reserves the right to refuse future purchases, license activations or support services for customers who repeatedly abuse the refund process or engage in fraudulent activity.

Chargebacks & Payment Disputes

If you experience any issue with your purchase, please contact our support team before opening a chargeback or payment dispute.

We’re committed to resolving legitimate issues promptly and fairly whenever possible.

Opening a chargeback or payment dispute without first giving us a reasonable opportunity to investigate and resolve the issue may result in the temporary suspension of your license or account while the dispute is under review.

Your Statutory Rights

Nothing in this Refund Policy limits any non-waivable rights you may have under the consumer protection laws of your country of residence. Where applicable law grants you additional refund rights, those rights are not affected by this policy.

For customers in the European Union and the United Kingdom: because our products are digital content delivered immediately after purchase, by completing your purchase and accessing your download you expressly consent to immediate delivery and acknowledge that the statutory 14-day right of withdrawal no longer applies, except where applicable law provides otherwise.

How to Request a Refund

To request a refund, please submit a support ticket through your WPHEKA account and include:

  • Your order number
  • Product name
  • A detailed description of the issue.
  • Any troubleshooting steps you’ve already taken.
  • Relevant screenshots, error messages or debug logs (if applicable).

Providing complete information helps us review your request more quickly.

Review Process

Every refund request is reviewed individually in accordance with this Refund Policy and applicable consumer protection laws.

When reviewing a request, we may consider factors such as:

  • The nature of the reported issue.
  • Whether the issue can be reproduced.
  • Whether reasonable troubleshooting steps have been completed.
  • The information provided during troubleshooting.
  • Whether the request falls within the terms of this Refund Policy.

Our goal is to provide a fair, transparent and consistent review process for every customer while protecting against misuse of our digital products.

Contact Us

If you have any questions about this Refund Policy or believe you’re eligible for a refund, please submit a support ticket through your WPHEKA account.

For billing questions, you can also reach us at contact@wpheka.com.

Our support team will be happy to assist you.